Return & Exchange policy

We are confident in our product quality, but if for any reason you are not happy with the goods you receive please contact us immediately at contact@yaz-atelier.com. If the returns criteria is met, then we will re-arrange a delivery of a replacement product.

We offer return and/or exchange within 5 days only of your purchase, with the obligation of letting us know immediately after receiving the product. If you don’t mention the reason of return/exchange right away after receiving the product, we are sorry that we will not be able to offer a return and/ or exchange of any kind.

Return requests must be submitted via our Instagram account (Direct message) or to email: contact@yaz-atelier.com

To be eligible for Exchange/ Return :

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging. Items must be in new and unused condition, with all original tags and labels attached.
• You will be responsible for paying for your own shipping costs for returning your item.
• If the item in question was marked as a gift when purchased and shipped directly to you, you can choose another item with the same value as an exchange.

Yaz has the right to refuse the return and exchange request if any of the above conditions are not met.

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 3 days to process your return/exchange. We will notify you when your return has been processed.

Yaz Atelier has no refund policy. All sales are final. In case of a return request, we can only offer an exchange or a value card with the same purchased amount. Value card can be used within a year or offered as a gift card to someone else.

Yaz advises its customers to check its return and exchange policy frequently to be aware of any updates as the company has the right to change its policy at any time without prior notice.

We have set high expectations on ourselves, so if you feel that we haven’t quite met any of our promises, please feel free to contact us at contact@yaz-atelier.com.